Best way in managing your security guard services

1. Review the Supervision System for Security Guards

Having a contractor with adequate systems for remotely supervising your guards is one of the most important components of ensuring good service. If your security contractor is not providing adequate supervision, your guards will be inadequately trained and unmotivated. Additionally, when your guards aren’t supervised they often feel that the job they are performing isn’t important.  Subsequently, they often adopt unprofessional behavior such as being habitually tardy or even stealing.  Before signing a contract with a security guard company, find out how it will carry out guard supervision.  As we previously discussed, supervision may be provided in several forms including:

Random spot checks using field supervisorsGuard check-InsGuard tour tracking systems

2. Assess the Training Provided to the Guards

If you are not satisfied with the service that your guards are providing, chances are their training has been inadequate. To improve your security guard service, assess the orientation that your contractor is providing. This orientation, also referred to as Site Specific Training, should be assessed for things such as:

Whether the training occurred at your property?Who was responsible for providing the training?How long was the training for each guard?Are their post orders that can be used for training?

The best way to assess the training is to sit through an orientation to see how the guards are being prepared to provide service at your property.

3. Verify Your Guards Qualifications

In most states there is a specified amount of training that guards must go through before they are licensed. Find out what the requirements are in your state and verify that the guards that your security guard company is placing are in compliance.  Additionally, to ensure a good fit you should reserve the right to conduct an interview of any guard PRIOR to them being assigned to your property. This initial interview is a good way of finding out what you can expect from the security guards.  After the interview if you don’t find the guard to be a good match, you can ask for a different guard.

 4. Perform Inspections To Improve Your Security

When possible, stopping by your property unannounced after normal business hours is a great way of finding out how your security operates when you aren’t there.  While performing your inspection question your guards about their duties to ensure they understand their jobs.  As an alternative, consider having your guards audited via a third party security consultant.  If you go the route of an independent 3rd party inspection, ensure that the consultant that you choose isn’t another security guard company or your results may be biased.

5. Meet Regularly With Your Contractor

The easiest way to improve your security is to meet regularly with your security guard contractor. These meetings can be formal or informal and even be conducted by phone.  The purpose of these meeting should be to provide the contractor with feedback about guard performance.  By providing them with regular feedback, you will find incremental opportunities to improve your security service. Both parties can discuss topics like tenant feedback, feedback from any remote supervisory systems, guard attrition, and the result of security audits during these meetings. These regular meetings will help your contractor understand what is expected and find ways to achieve acceptable levels of service.

6. To Improve Your Security Services Choose A Quality Contractor

Of the 6 tips in this article #6 is the most common sense.  But surprisingly it is also the one that many times is not followed.  As with anything in life what you put in is what you get out.  Although many security guard companies may seem the same, the quality assurance programs that help ensure that you and your customers are happy with your service aren’t free.  So assess the ability and track record of your vendors and choose the one that will be able to truly meet your needs.  “In this world, you get what you pay for.”― Kurt Vonnegut

"Your security and safety are our prime commitments"
Ahmad Naszri
Central Area Manager
Saujana Cipta Security Sdn Bhd
01137722971

Residential Security Tips

Residential security is a critical component of any personal security program. The following guidelines should be used in reviewing your residential security.

All entrances, including service doors and gates, should have quality locks--preferably deadbolt.Check your:

Front Door

Rear Door

Garage Door(s)

Service Door(s)

Patio Door

Sliding Glass Door

Gate

Swimming Pool Gate

Guest House Door(s). 

Don't leave keys "hidden" outside the home. Leave an extra key with a trusted neighbor or colleague. 

Keep doors locked even when you or family members are at home. 

Have window locks installed on all windows. Use them. 

Lock louvered windows--especially on the ground floor. 

Have locks installed on your fuse boxes and external power sources. 

If you have window grilles and bars, review fire safety. Don't block bedroom windows with permanent grilles if the windows may be used for emergency egress. 

If you have burglar or intrusion alarms, check and use them. 

Keep at least one fire extinguisher on each floor, and be sure to keep one in the kitchen. Show family members and household help how to use them. 

Periodically check smoke detectors and replace batteries when necessary. 

Keep flashlights in several areas in the house. Check the batteries often, especially if you have children in your home. (They love to play with flashlights!) 

A family dog can be a deterrent to criminals. But remember, even the best watch-dog can be controlled by food or poison. Do not install separate "doggy doors" or entrances. They also can admit small intruders. 

Choose a location that offers the most security. The less remote, the safer your home will be, particularly in a neighborhood close to police and fire protection. 

Know your neighbors. Develop a rapport with them and offer to keep an eye on each other's homes, especially during trips. 

If you observe any unusual activity, report it immediately to your RSO. 

Establish safe family living patterns. If you understand the importance of your contribution to the family's overall security, the entire household will be safer. 

While at home, you and your family should rehearse safety drills and be aware of procedures to escape danger and get help. 

Educate family members and domestic help in the proper way to answer the telephone at home. 

Vary daily routines; avoid predictable patterns. 

Know where all family members are at all times. 

Use these same guidelines while on leave or in travel status.

Security News - Borneo Post Online

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Public urged to be cautious with security companies offering low prices

Posted on February 18, 2015, Wednesday

     

PUTRAJAYA: Members of the public are reminded to be cautious with security companies offering security services at very low and unreasonable prices.

Home Ministry Senior Deputy Secretary-General (Security) Datuk Seri Adenan Ab Rahman in a statement yesterday said the reminder was being made due to the possibility that such companies may be operating illegally.

He said private companies, shopping centres, residents’ associations and housing management bodies should ensure that only licensed and capable security companies were allowed to provide security services.

Adenan was responding to a newspaper reports on security licence leasing activity and illegal security guards yesterday and on Monday.

He said besides employing local security guards, security companies could hire Nepalese who have passed the ministry’s and police’s screening process.

He said usually security companies using leased licenses would employ illegal foreign security guards or locals with unknown background and even having criminal records due to the lower cost.

“The ministry reminds the companies not to focus solely on making profits to the extent of neglecting their original objectives to provide protection and safety to the people and their properties and businesses,” he said.

He said since last year, the ministry had revoked the licences of 24 security companies for various offenses included leasing their security licences. — Bernama

Read more:http://www.theborneopost.com/2015/02/18/public-urged-to-be-cautious-with-security-companies-offering-low-prices/#ixzz3Sq8v8wFm

Your security message - Avoid "heat stroke"

Dear Readers,

Here are some tips to be followed during the hot season that happen in our country now. Remember to always take care of ourselves and people around us.

"sharing is caring" :)

 

Saujana Cipta Security Sdn Bhd

Contact number: 01137722971
"Your security and safety are our commitments"